We are a team of entrepreneurs on a mission to empower businesses and partners to build platforms that will handle payments securely, protect their company brand and reduce scope with little to no cost to the organization. As a leader in the payments business, Pay Factory’s innovative approach to integrated payment processing unpacks this complicated space and makes life easy for everyone. We remain large enough to handle major enterprises and nimble enough to work with startups. As experts in the industry, we pride ourselves on remaining easy to do business with.

Come join our remote-first team as we provide solutions that are transformative, simple, innovative and impact the company's bottom line.
Job Summary

The Billing Analyst is responsible for driving innovative solutions to address the billing, payments, and finance objectives of clients as part of a high-performing team.


  • Create and send accurate and professional merchant billing statements and funding requests
  • Work with merchant services to research and resolve merchant billing support cases
  • Research general payments industry topics and questions, related best practices and provide analysis to management
  • Ensure clients' billing accounts are set up correctly and according to their requirements
  • Analyze financial data and develop effective strategies to reduce business costs and increase company profits
  • Attend to client complaints and resolve issues promptly
  • Review invoices to ensure billing accuracy
  • Correspond with clients, issue invoices, and oversee the company's revenue intake
  • Automate billing and payment strategies, collections, revenue accounting and financial analytics
  • Maintain updated records of accounts receivable
  • Analyze all billing procedures and identify opportunities for improvement
  • Domestic and international billing, including complex per-partner billing and bulk uploads
  • Research chargebacks and build dispute cases
  • Reconcile invoices with balance sheet reports and resolve any discrepancies
  • Develop long-term relationships and networks, both internally and externally, interacting and communicating effectively with teammates, clients, stakeholders and executives
  • Prepare reports and meet billing deadlines
  • Other duties/responsibilities as assigned by management

Preferred Skills/Experience

  • Exceptional communication skills with an aptitude for fostering positive relationships
  • Experience with automated billing and payment strategies, collections, revenue accounting and financial analytics
  • Excellent analytical, problem-solving and time management skills
  • Detail oriented with a strong business acumen
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office, data entry, and accounting software programs  


  • Bachelor’s degree in accounting, finance or business or proven experience as a Billing Analyst
  • 4+ years of experience in the Banking/Insurance/Fintech industry is required

Additional Information

  • Nationwide remote work is acceptable
  • Prolonged periods of sitting at a desk, talking on the phone, and working on a computer
  • Must be qualified to work in the United States
  • Infrequent travel for in person meetings, depending on circumstances